Returns & Refunds

ORDER CANCELLATION

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

REFUNDS

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address for you in order to ship our product back to us. Once we receive our product we will issue you a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
If there is an exchange that is requested for personal reasons, customers will be responsible for paying return shipping costs.
We do not issue the refund if:
  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page, or emailing us directly at info@tommybees.com