Frequently Asked questions

Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business please email us at info@tommybees.com

After you receive a tracking number, you you can track your order by clicking on the "Tracking" tab at the top of the page.

We try our best to ship items as fast as we can. Please allow 1-2 days production time for your order to ship out, average shipping times are 7-14 days.

We offer a 100 % money back guarantee, if the product is defective or damaged. Should you have personal reasons and want to exchange your product, we give you 30 days to send it back to us for a full refund.

In some cases you may have to ship it back at your own expense, but most of the time we will pay your return shipping! Once we have received the product we will refund the full amount of your original purchase.

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to begin a return/refund.

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@tommybees.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Absolutely! We are here to help you make your home beautiful! Please send us an email to info@tommybees.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

Fun Facts

Just over a year now

Our team consists of nurses, doctors, physiotherapists, recreational therapists, naturopaths, you name it! We come from a wide array of backgrounds.